Terms & Conditions

Effective Date: 27-01-2025

Welcome to Handcrafted Overseas, your destination for high-quality handcrafted leather goods. By accessing and using our website, placing orders, and purchasing our products, you agree to the following terms and conditions. Please read them carefully before proceeding with any transactions.

1. General Terms

By using the services of Handcrafted Overseas (the "Company," "we," "us," or "our") and purchasing products through our website, you ("you" or "the customer") agree to comply with and be bound by these Terms & Conditions, including our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Account Registration

To make purchases through our website, you may be required to create an account. When registering, you agree to provide accurate and complete information, including your name, email address, shipping address, and payment details. You are responsible for maintaining the confidentiality of your account credentials, and you agree to notify us immediately of any unauthorized use of your account.

3. Products and Pricing

Product Description: We strive to ensure that the products displayed on our website are accurately described and photographed. However, due to differences in monitor settings and lighting, the actual product may differ slightly in appearance.
Pricing: All product prices are listed in USD($), and may vary depending on your location. Prices are subject to change without prior notice. Applicable taxes, shipping, and handling fees are not included in the listed price unless otherwise specified. We reserve the right to modify prices or discontinue products at any time.

4. Orders and Payment

Order Process: When you place an order on our website, you are offering to purchase the products subject to these Terms & Conditions. We reserve the right to accept or reject your order at our discretion.
Payment: Payments must be made using the methods available on our website (e.g., credit/debit cards, PayPal, etc.). By providing payment information, you represent and warrant that you have the legal right to use the payment method. We use secure payment gateways to process your payments.

5. Shipping and Delivery

Shipping: We ship to various regions including India, the UK, Europe, and Asia. Shipping charges will be calculated based on your location and selected delivery method at the time of purchase.
Delivery Times: Delivery times may vary depending on your location. We will make reasonable efforts to fulfill your order within the estimated timeframe, but delays may occur due to unforeseen circumstances. Delivery times are not guaranteed, and we are not responsible for any delays caused by the shipping carrier.
Customs and Import Duties: International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Please check with your local customs office for more information before placing an order.

6. Returns, Exchanges, and Refunds

Returns & Exchanges: We want you to be satisfied with your purchase. If you are not happy with your product, please contact us within [X] days of receiving your order for assistance with returns or exchanges. All items must be in their original condition, unused, and with all packaging intact.
Refunds: Refunds will be issued to the original payment method once the returned product is received and inspected. Shipping charges are non-refundable unless the product is defective or the wrong item was shipped.

7. Product Warranties

We offer a limited warranty on our handcrafted leather goods. This warranty covers manufacturing defects, but does not apply to damage caused by misuse, neglect, or normal wear and tear. If you believe your product is defective, please contact us within [X] days of receipt for further assistance.

8. Prohibited Activities

By using our website, you agree not to:

Engage in any unlawful activity or conduct that could harm, disrupt, or interfere with the website, its services, or other users.
Use the website to post, upload, or transmit any harmful, offensive, or illegal content.
Attempt to access or interfere with parts of the website you are not authorized to use.

9. Intellectual Property

All content on our website, including text, graphics, images, logos, and product designs, are the property of Handcrafted Overseas and are protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, modify, or distribute any content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Handcrafted Overseas shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services, including, but not limited to, loss of profits, data, or business opportunities.

11. Indemnity

You agree to indemnify, defend, and hold harmless Handcrafted Overseas, its employees, affiliates, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your use of our website, products, or services, or any violation of these Terms & Conditions.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or related to these Terms & Conditions will be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

13. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review these Terms periodically to stay informed of any changes.

14. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Handcrafted Overseas
Melvisharam, Dubai, Jewelry,
Ranipet, Tamil Nadu-632509
Email: info@handcraftedoverseas.com
Website: www.handcraftedoverseas.com